Service Design Online Subscription

Individual User

Author:: Office of Government Commerce (OGC)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefreshRegister. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Service design objectives and elements
Selecting the service design model
Cost models
Benefit/risk analysis
Implementing service design
Measurement and control

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

Dynamic content
Easy navigation
Bookmarking
History
Cross-linking between chapters
Pop-up glossary of terms.

Packages are available for those wanting to obtain electronic multi-user access across an organisation. Please email ITILOnline@tso.co.uk to discuss your requirements or contact us on +44 (0)1603 696701.

Related resources:

Service Design Online Subscription Demo

ITIL Version 3 Lifecycle Process Model

Download 'Service Design' Contents and Introduction - PDF (128KB)

Download 'Service Design' Publication Review.

Download 'Service Design' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

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