Service Transition Online Subscription

Individual User

Author:: Office of Government Commerce (OGC)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. This publication provides guidance and process activities for the transition of services into the business environment.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Managing organisational and cultural change
Knowledge management
Service knowledge management system
Methods, practices and tools
Measurement and control
Companion best practices.

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

Dynamic content
Easy navigation
Bookmarking
History
Cross-linking between chapters
Pop-up glossary of terms.

Packages are available for those wanting to obtain electronic multi-user access across an organisation. Please email ITILOnline@tso.co.uk to discuss your requirements or contact us on +44 (0)1603 696701.