Continual Service Improvement Online Subscription

Individual User

Author:: Office of Government Commerce (OGC)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefreshRegister. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Business and technology drivers for improvement
Justification
Business, financial and organisational improvements
Methods, practices and tools
Measurement and control
Companion best practices.

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

Dynamic content
Easy navigation
Bookmarking
History
Cross-linking between chapters
Pop-up glossary of terms.

Packages are available for those wanting to obtain electronic multi-user access across an organisation. Please email ITILOnline@tso.co.uk to discuss your requirements or contact us on +44 (0)1603 696701.