PDF Downloads

As of 30 March 2009, products purchased in PDF (Portable Document Format) from TSO are only readable with Adobe Digital Editions: our PDFs are no longer compatible with any version of Adobe Reader.

If you do not have Adobe Digital Editions on your computer then you must install it before you attempt to download a PDF purchased from TSO. Adobe Digital Editions is now the default software for DRM protected PDFs.

Download Adobe Digital Editions free from the Adobe website. The free download (Windows® and Mac®) takes less than a minute to install over a broadband connection. If you have trouble installing Adobe Digital Editions on Windows Vista, Windows XP or Mac OS, see the Adobe Installation TechNote or download Adobe® Digital Editions Standalone Installation for Windows® and Mac OS X.

Customers who have previously downloaded DRM protected PDFs using Adobe Reader

Users' previously purchased, downloaded and activated PDFs from TSO should continue to work as before using either Adobe Reader version 6.0 or 7.0 (or Adobe Digital Editions). However, if you have previously used Adobe Reader to download PDFs purchased from TSO, when you first load the Adobe Digital Editions software onto your computer, all of your PDFs will be automatically migrated to Adobe Digital Editions and appear in the 'Bookshelf' view. This auto-migration will only occur up until 31 December 2009.

If you continue to use Adobe Reader to read previously purchased TSO PDFs rather than installing Adobe Digital Editions and converting them, you will not be able to migrate your PDFs to Adobe Digital Editions after 31 December 2009. If they are not converted by this date, you will always have to use Adobe Reader to read TSO PDFs purchased before 30th March 2009. You will however be able to read any new TSO PDFs bought after 31 December 2009 with Adobe Digital Editions.

Customers who have previously purchased DRM protected PDFs that have not yet been downloaded

If you have purchased a PDF from TSO prior to 30 March 2009 but have not yet downloaded it, you can access the link to the PDF through your 'Download History' as usual. All active links in the download history have been upgraded to work with Adobe Digital Editions.

Resellers

If you are a reseller of TSO PDFs or if you have been sent a link to download a TSO PDF by a third party (rather than making the purchase on TSO Shop yourself), any links that were purchased before 30 March 2009 that have not yet been downloaded may need to be updated. If you are not accessing a link via the 'Download History' of TSO Shop, you may need to add "acs4=true" to the end of each link you have in order for them to function correctly.

PDF Downloads Help:

Purchasing

Purchasing PDFs through the Online Bookshop follows the same procedures as purchasing other products. All the current payment methods can be used with the exception of 'Pay by Post' as PDFs must be purchased online to receive the link to download. You can purchase books and downloads in the same transaction. If paying by credit or debit card the transaction payment for PDFs will appear as a separate transaction on your statement.

Once payment has been confirmed, details on how to access and download your product will be displayed on your order confirmation screen. There may be a small delay whilst your payment is confirmed.

Adobe Digital Editions Activation and Computer Authorisation

When you first launch Adobe Digital Editions you are prompted to activate the application by entering an Adobe ID. If you do not have an Adobe ID, you are provided with a link to get one. Authorising Adobe Digital Editions with an Adobe ID means that when you purchase a TSO PDF, the PDF is automatically "tied" to your Adobe ID rather than your computer. This also allows you to access your TSO PDFs using your Adobe ID on up to six computers that have been authorised with Adobe Digital Editions. We strongly advise that you do set up an Adobe ID.

You can decline signing up for an Adobe ID in which case your TSO PDFs will belong to the computer and not a named user account/Adobe ID. Subsequently, you will be prompted to authorise your computer whenever you purchase a TSO PDF, although the prompt dialog box provides a 'Don't ask me again' checkbox. Adobe Digital Editions does have an 'Authorize Computer' menu item within 'Library' that you can use after initial installation.

If you do not activate Adobe Digital Editions with an Adobe ID the account is anonymous and "tied" to your computer. If you anonymously activate two computers, then there are two separate anonymous accounts which cannot be merged. Thus, TSO PDFs on one computer can be upgraded to "belong" to a specific Adobe ID, but TSO PDFs on the other cannot. If you authorise the second computer with your Adobe ID, any subsequent purchases on it are associated with that ID and transferable to any computer by means of your Adobe ID. However, the TSO PDFs that were purchased on the second computer prior to being activated are forever locked to that computer.

Once you authorise Adobe Digital Editions, the application looks for PDFs already on the computer and converts copies of the items to your Adobe ID. You can then transfer those TSO PDFs to other computers by means of access through your Adobe ID. If you have TSO PDFs on multiple computers, you need to authorise each computer with Adobe Digital Editions prior to transferring TSO PDFs between them.

Downloading

The size of files will vary. The time taken to download will depend on your internet connection speed. Once you have downloaded your PDF, Adobe will automatically save the file within the 'My Digital Editions' folder on your computer: you will only be able to download it once. For PDFs downloaded before 30 March 2009 using Abode Reader versions, your PDFs will be stored under File > My Bookshelf.

You can save this file to another area on your computer if preferred. If you do not wish to download straight away, a link to the product will be found in the 'Your Account' pages under 'Download History'.

Forwarding the link

If you wish to forward an unopened link to someone else by email instead of downloading it yourself, right click on the link and either select 'copy shortcut', or view the properties and copy the 'Address/URL', then paste it into the email. Please note the 'Address/URL' may be longer than is visible in the properties box so you'll need to scroll down to view the entire link.

The PDF will be accessible for the number of copies you have purchased and a record of the number of downloads will appear in your 'Download History' on your 'Your Account' pages.

Storing PDFs

Using Digital Editions:
On Windows - PDF files are stored in My Documents > My Digital Editions
On Mac - PDF files are stored in Documents > Digital Editions

For PDFs downloaded before 30 March 2009 using Adobe Reader 6 and 7:
On Windows - PDF files are stored in My Documents > My Digital Editions
On Mac - PDF files are stored in Documents > Digital Editions

Restrictions

Our PDF files are encrypted and will not allow copying, cutting or pasting. Unless otherwise stated there are restrictions built in on the number of times a PDF can be printed. Generally this will be once only.

Authorising Adobe Digital Editions with an Adobe ID means that when you purchase a TSO PDF, the PDF is automatically "tied" to your Adobe ID rather than your computer. This also allows you to access your TSO PDFs using your Adobe ID on up to six computers that have been authorised with Adobe Digital Editions.

You can decline signing up for an Adobe ID in which case your TSO PDFs will belong to the computer and not a named user account/Adobe ID. Subsequently, you will be prompted to authorise your computer whenever you purchase a TSO PDF, although the prompt dialog box provides a 'Don't ask me again' checkbox. Adobe Digital Editions does have an 'Authorize Computer' menu item within 'Library' that you can use after initial installation.

Returns

PDF products cannot be returned once downloaded.

Problems

PDFs are formatted for both Windows and Macintosh operating systems. For other systems please check Adobe System Requirements.

PDFs are protected by Digital Rights Management (DRM). This may cause problems trying to download through a network firewall. If you do encounter problems please contact your network administrator or refer to Adobe Digital Editions Help and Support pages.

Printing

Some PDFs contain pages in landscape and portrait. To ensure these print correctly check that 'Auto-rotate and Centre' (if available) is selected on your 'Page Handling' options on your printer settings.

Using a PDF Document on other Computers

Using Adobe Digital Editions
TSO PDFs contain digital rights management (DRM) protection that restricts the products from being shared with others. When downloading your product with Adobe Reader versions, the PDF products were restricted to the computer they were downloaded to. With Adobe Digital Editions, TSO PDFs are not "locked" on one computer: they are assigned to you through your Adobe ID.

Using Adobe Reader Versions 6.0 to 7.0
TSO PDFs contain digital rights management (DRM) protection that restricts the products from being shared with others. Should you continue to use Adobe Reader to read previously purchased TSO PDFs rather than installing Adobe Digital Editions and converting them, you will not be able to migrate your PDFs to Adobe Digital Editions after 31 December 2009.

If your TSO PDFs are not converted by this 31 December 2009, you will always have to use Adobe Reader to read TSO PDFs purchased before 30 March 2009. You will however be able to read any new TSO PDFs bought after 31 December 2009 with Adobe Digital Editions.

For TSO PDFs purchased before 30 March 2009 and not converted to Adobe Digital Editions, they can be used on other PCs provided a version of Adobe Acrobat Reader 6.0 to 7.0 has been installed, and by setting up a .Net Passport from the Adobe DRM activator site. To access, follow these instructions:

1. Following successful download of the PDF to your main PC, copy the PDF file and send via e-mail attachment to the desired PC.

2. On receiving the e-mail, double click on the attached PDF. A message will appear asking if the PDF is your document: click the top option, agreeing that it is.

3. Another message will appear to be directed to the Adobe DRM activator site as the PDF has been opened on another PC (the PC will need to have internet access).

4. Once directed to Adobe DRM activator site, sign in using your .Net Passport username and password.

5. Once signed in, return to the e-mail and again double click on the attached PDF and it should open normally.

Possible error messages

» None of the requested vouchers could be obtained
Please attempt the download again, if your link will no longer work please contact e-support - esupport@tso.co.uk to request reactivation.

» Your Adobe Software could not be activated. The Adobe DRM Activator is not responding
It may be that the Adobe Activator site is busy and you should try later, or that your network will not support downloads from Adobe. In this case please contact your network administrator.

» Page Cannot Be Found
This error will be obtained when you click on the download link. This usually indicates that a previous attempt to download has failed before completion, resulting in a corrupt download file. Please contact e-support - esupport@tso.co.uk, quoting the error message above, and they will arrange to reset the incomplete download and make a new download available.

» Your Adobe software could not be activated. Adobe DRM Activator error (Client code 31) HTTP code 404 Fault location: 15
or
» Server-Code 400 400 Bad Request Invalid EBX-Version from client: not sent
or
» An error occurred while receiving this document. None of the requested vouchers could be obtained. Adobe DRM client Error: 810. Local voucher engine error
or
similar
These errors are likely to be caused by a problem in transmitting the required HTTP requests between your PC and the Adobe website. These requests are used to activate your Adobe Reader.
The most likely cause is problems with your firewall or proxy server not allowing these requests through, or otherwise corrupting the requests.
If you are using a company PC you will need to discuss this with your IT department.
If you are using a home PC, you will need to speak to your ISP (Internet Service Provider).
More technical detail is available from the Adobe website at the following URLs, which your IT department or ISP will need to refer to.

http://support.adobe.com/devsup/devsup.nsf/docs/53813.htm (1st error message)

http://support.adobe.com/devsup/devsup.nsf/docs/53752.htm (2nd error message)

http://support.adobe.com/devsup/devsup.nsf/docs/53749.htm (3rd error message)

» Adobe DRM client Error: 441... Voucher engine invalid NONCE An error occurred while receiving this document: None of the requested vouchers could be obtained Adobe DRM client Error: 441 Could not authenticate with voucher engine at server Server Code: 500
or
» 500 Internal Server Error (5) Could not obtain voucher Exception ActiveVE [issueVoucher]: Code: 0x80000035 (-2147483595)
or
similar
The download you are attempting to obtain has expired, possibly because of the length of time between your making the initial purchase and downloading or opening the downloaded file.
First, locate any *.etd files on your file system which are more than 30 days old and delete them.
Then, contact e-support - esupport@tso.co.uk, explaining that you believe your download has expired, and request an additional download.

» Your Adobe software could not be activated. Adobe DRM Activator error (server code 27) Fault location : 5 Client User is not an EasyActivation user and can not be migrated to a full user
or
» Eden Info: (Dx1b) Client User is not an EasyActivation user and can not be migrated to a full user
or
» Soap Info: Client User is not an EasyActivation user and can not be migrated to a full user. Contact customer support
or
similar
This means you activated Adobe Reader for your existing books under one Passport or Adobe ID and are now trying to activate using a different Passport or Adobe ID, possibly while upgrading from one version of Reader to another or possibly while trying to activate another computer.
Reactivate using the same Passport or Adobe ID that you were using when you downloaded the books. If you're not sure what Passport or Adobe ID that you used, you can contact Adobe using the phone number appropriate to your location, obtained from
http://www.adobe.co.uk/activation/main.html. Before calling Adobe, make a list of email addresses that you might have used. (The Passport or Adobe ID email address is used as an identifier--it doesn't matter if you can no longer receive mail at it).