PDF Downloads

For products available in PDF (Portable Document Format) you will need Adobe Acrobat Reader version 6.01 to 7. Products available in PDF are not compatible with Adobe Reader version 8.

Click here to download Adobe Acrobat Reader from the Adobe UK site.

Purchasing

Purchasing PDFs through the Best Management Practice website follows the same procedures as purchasing other products. All the current payment methods can be used and you can purchase books and downloads in the same transaction. If paying by credit or debit card the transaction payment for PDFs will be appear as a separate transaction on your statement.

Once payment has been confirmed, details on how to access and download your product will be displayed on your order confirmation screen. There may be a small delay whilst your payment is confirmed.

Please download and save as a recognisable file on your PC.

Adobe reader will automatically save the file to your computer. These are stored under 'File', 'My Bookshelf' on Adobe Reader.

When downloaded the file will normally be saved in your Adobe Reader under 'My E-books', 'My Bookshelf', 'Digital Editions' or similar. You can save this file to another area on your computer if preferred

If you do not wish to download straight away a link to the product will be found in the 'Your Account' pages under 'Download History'.

Forwarding the link

If you have purchased more than one copy or wish to forward your unopened copy to another PC via e-mail this can be done by right-clicking on the link, selecting 'copy shortcut' and pasting this link into a new e-mail.

Some networks may block this type of attachment, if this happens right-click on the link, select properties and copy the entire 'address url' into an email. Please note the 'address url' may be longer than is visible on the properties box so you need to scroll down to view.

The PDF will be accessible for the number of copies you have purchased and a record of the number of downloads will appear in your 'Download History' on your 'Your Account' pages.

Size and time to download

The size of files will vary. The time taken to download will depend on your internet connection speed.

Storing PDFs

Using Adobe Reader 6:
On Windows - PDF files are automatically stored in My Documents > My eBooks
On Mac - PDF files are automatically stored in Documents > Digital Editions

Using Adobe Reader 7:
On Windows - PDF files are stored in My Documents > My Digital Editions
On Mac - PDF files are stored in Documents > Digital Editions

Restrictions

Our PDF products are created to be downloaded and stored on one computer. The file is encrypted and will not allow copying, cutting or pasting.

Unless otherwise stated there will be restrictions built in on the number of times a PDF can be printed. Generally this will be once only.

Attempting to move or view on another device may result in corruption of the product.

Returns

PDF products cannot be returned once downloaded.

Problems

PDF's are formatted for both Windows and Macintosh operating systems. For other systems please check Adobe System Requirements.

PDF's are protected by Digital Rights Management (DRM). This may cause problems trying to download through a network firewall. If you do encounter problems please contact your network administrator or refer to the technical support pages on the Adobe site.

Printing

Some PDF's contain pages in landscape and portrait. To ensure these print correctly please ensure that 'Auto-rotate and Centre' (if available) is selected on your 'Page Handling' options on your printer settings.

Using a PDF Document on other PCs

Once downloaded the PDF is permanently stored on your PC. It can be used on other PCs provided a version of Adobe Acrobat Reader from 6.01 to 7 has been installed, and by setting up a .Net Passport from the Adobe DRM activator site. To access, follow these instructions:

1. Following successful download of the PDF to your main PC, copy the PDF file and send via e-mail attachment to the desired PC.

2. On receiving the e-mail, double click on the attached PDF. A message will appear asking if the PDF is your document: click the top option, agreeing that it is.

3. Another message will appear to be directed to the Adobe DRM activator site as the PDF has been opened on another PC (the PC will need to have internet access).

4. Once directed to Adobe DRM activator site, sign in using your .Net Passport username and password.

5. Once signed in, return to the e-mail and again double click on the attached PDF and it should open normally.

File named 'ebx.etd'

This indicates that Adobe Reader was not installed before attempting to download your PDF. Please follow the instructions for installing Adobe Reader, then right click on the 'ebx.etd' file - select Open With' >'Adobe Reader'. This should complete your download.

Possible error messages

» None of the requested vouchers could be obtained
Please attempt the download again, if your link will no longer work please contact Esupport - esupport@tso.co.uk to request reactivation.

» Your Adobe Software could not be activated. The Adobe DRM Activator is not responding
It may be that the Adobe Activator site is busy and you should try later, or that your network will not support downloads from Adobe. In this case please contact your network administrator.

» Page Cannot Be Found
This error will be obtained when you click on the download link. This usually indicates that a previous attempt to download has failed before completion, resulting in a corrupt download file. Please contact Esupport - esupport@tso.co.uk, quoting the error message above, and they will arrange to reset the incomplete download and make a new download available.

» Your Adobe software could not be activated. Adobe DRM Activator error (Client code 31) HTTP code 404 Fault location: 15
or
» Server-Code 400 400 Bad Request Invalid EBX-Version from client: not sent
or
» An error occurred while receiving this document. None of the requested vouchers could be obtained. Adobe DRM client Error: 810. Local voucher engine error
or
similar
These errors are likely to be caused by a problem in transmitting the required HTTP requests between your PC and the Adobe website. These requests are used to activate your Adobe Reader.
The most likely cause is problems with your firewall or proxy server not allowing these requests through, or otherwise corrupting the requests.
If you are using a company PC you will need to discuss this with your IT department.
If you are using a home PC, you will need to speak to your ISP (Internet Service Provider).
More technical detail is available from the Adobe website at the following URLs, which your IT department or ISP will need to refer to.

http://support.adobe.com/devsup/devsup.nsf/docs/53813.htm (1st error message)

http://support.adobe.com/devsup/devsup.nsf/docs/53752.htm (2nd error message)

http://support.adobe.com/devsup/devsup.nsf/docs/53749.htm (3rd error message)

» Adobe DRM client Error: 441... Voucher engine invalid NONCE An error occurred while receiving this document: None of the requested vouchers could be obtained Adobe DRM client Error: 441 Could not authenticate with voucher engine at server Server Code: 500
or
» 500 Internal Server Error (5) Could not obtain voucher Exception ActiveVE [issueVoucher]: Code: 0x80000035 (-2147483595)
or
similar
The download you are attempting to obtain has expired, possibly because of the length of time between your making the initial purchase and downloading or opening the downloaded file.
First, locate any *.etd files on your file system which are more than 30 days old and delete them.
Then, contact Esupport - esupport@tso.co.uk, explaining that you believe your download has expired, and request an additional download.

» Your Adobe software could not be activated. Adobe DRM Activator error (server code 27) Fault location : 5 Client User is not an EasyActivation user and can not be migrated to a full user
or
» Eden Info: (Dx1b) Client User is not an EasyActivation user and can not be migrated to a full user
or
» Soap Info: Client User is not an EasyActivation user and can not be migrated to a full user. Contact customer support
or
similar
This means you activated Adobe Reader for your existing books under one Passport or Adobe ID and are now trying to activate using a different Passport or Adobe ID, possibly while upgrading from one version of Reader to another or possibly while trying to activate another computer.
Reactivate using the same Passport or Adobe ID that you were using when you downloaded the books. If you're not sure what Passport or Adobe ID that you used, you can contact Adobe using the phone number appropriate to your location, obtained from
http://www.adobe.co.uk/activation/main.html. Before calling Adobe, make a list of e-mail addresses that you might have used. (The Passport or Adobe ID e-mail address is used as an identifier - it doesn't matter if you can no longer receive mail at it).