Guest Author Profiles
APMG - Alan Harpham
Alan describes himself as being on his fourth career, as what Charles Handy calls 'a portfolio manager'....more
APMG - Tony Kippenberger
Tony Kippenberger worked for the Financial Times for 17 years before taking an MBA at Cranfield University. He has subsequently worked as a strategy consultant, in senior level management development, and as editor of an international management magazine. He is currently director of the Centre for Strategic Business Studies, which he founded in 1993, and editor of pm4success, a website designed exclusively for people who have taken the PRINCE2 and associated examinations. He is a published author and a regular contributor to other magazines and journals.
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Best Practice User Group - Chris Churchouse, General Manager of Best Practice User Group Limited
Chris is a Chartered IS Engineer and management consultant. He has experience in the offshore oil industry, naval architecture, storage design and the aircraft industry. Chris has co-written a series of open learning materials on general management and now consults and trains in project and programme management in addition to running Best Practice User Group....more
BSI - Jenny Dugmore
Jenny Dugmore is a Director of Service Matters. She chairs the BSI committee that produced BS 15000 and is a member of itSMF's Certification Management Board. Jenny was Project Editor for ISO/IEC 20000 drafting and chairs the group responsible for ISO/IEC 20000. She is acting as a link between the work on ISO/IEC 20000 and the ITIL refresh project. In 2005 itSMF awarded her the Paul Rappaport Lifetime Achievement Award for her contribution to service management....more
BSI - Alison Holt
Alison Holt works as a Service Management Consultant for Synergy, a company that specialises in transaction and payment systems and services for the finance, telecommunications and government sectors. Alison chairs an ISO Study Group on the wide range of standards and frameworks applicable to IT Operations: Service Management and IT Governance. Alison chaired a group that completed one of the first successful ITIL implementations in NZ. She chaired the ballot resolution meeting for the fast track of BS 15000 to ISO 20000.
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FGI - Ruth Phillips
Ruth Phillips is an accredited PRINCE2 trainer and has project managed many systems implementation projects for large organisations in both the public and private sectors....more
FGI - Angelina Lukehurst
Angelina Lukehurst is FGI's Operations Manager and lead ISEB-accredited ITIL trainer....more
Fox IT - Steve Ingall
Steve Ingall is the recently appointed Managing Director of Fox IT. Steve has an IT background in various UK Government Departments and in the Finance Sector and draws upon his experience in these various organisations to bring a pragmatic approach to best practices in service management, project management and business management. He has been involved in authoring and reviewing several best practice publications and is recognised as a straight talker with a passion for doing the right things right....more
ITIL - Sharon Taylor, Chief Architect
Sharon Taylor is a well known figure within today's IT Service Management community, with significant experience. A contributing author to the current ITIL series of books, she is also closely involved with the future of ITIL, having managed, for OGC, the scoping exercise to shape the next generation of ITIL and as a key part of the ITIL Refresh project team. Also as chair of the itSMF international Publications executive Committee, she is at the centre of best practice development and endorsement....more
OGC - Anne-Marie Byrne
Anne-Marie Byrne joined CCTA (a predecessor of OGC) in December 1999. Her background was in providing support to regional youth and adult training schemes, and immediately previous to joining CCTA she had worked in electricity regulation; protecting UK consumer interests throughout the privatisation of the industry. Anne-Marie is responsible for the maintenance and development of the OGC standards on programme, project and risk management, and chairs the Examination Boards for PRINCE2, MSP and M_o_R.
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OGC - Debra Cash
Debra Cash joined OGC in October 2004 as publishing contract and marketing manager. After 15 years in the investment management industry, this is her first venture into the public sector. Having worked with some of the world's largest investment brands, she brings a wealth of marketing and PR experience to OGC. Debra works with various members of the best practice delivery team to promote the take-up of OGC standards throughout government and the public sector....more
Wardown Consulting Ltd - Rosemary Gurney
Rosemary is an accredited ISEB/EXIN Service Management trainer whose company provides ISEB accredited IT Service Management training. She is a member of the itSMF Qualifications & Certifications ESC and chairs the ITIL working party within it. Most recently she has been asked to project manage a stream of work that seeks to align the ITIL qualification and certification schemes with the work coming from the ITIL Refresh project....more
