OGC's Best Practice Users
Acknowledged industry leaders along with public sector organisations all testify to the benefits of PRINCE2 and ITIL. Find out what Visa, Microsoft and many other organisations have to say about the internationally recognised best practice approaches, the benefits they bring and why they would recommend others to take them up.
We welcome further contributions to this part of the website, if you would like to provide a case study on how your organisation has implemented and incorporated OGC's Best Practice Guidance, please submit a case study by filling in our case study template. Alternatively if you wish to submit a testimonial simply email us at OGC@tso.co.uk titling the email OGC Best Practice User.
Case Studies
P3 Offices - P3O
P3O Pilot Case Study: Interview with Tameside Metropolitan Borough Council (Word document - 507Kb)
By Martin McCann, Project Management Support Officer, Tameside Metropolitan Borough Council.
Based at Tameside Council in Ashton-Under-Lyne, Greater Manchester, Martin McCann has spent the last few years developing and implementing their tailored Project Management Approach. As part of the Transformation Team, his main role is to encourage and support the adoption and application of best practice project and programme management within the organisation. Martin says, "The implementation of the Project Management Approach underpins the Council's Transformation Programme, which has a large number of new and existing projects within its remit. We're facing changes which are both exciting and challenging."
PRINCE2
British Council: PRINCE2 2009 Pilot Case Study (Word document - 211Kb)
By Sarah Chambers, Head of Programme Management, Global Information Systems.
The Global Information Systems Programme Management team at the British Council has used PRINCE2 2009 to help deliver technical change in many countries around the world. Communication and sharing of information between the UK and other countries is very important to the organisation and they need the robust structure offered by PRINCE2 to help deliver projects in a challenging environment.
Suffolk County Council: PRINCE2 2009 Pilot Case Study (PDF document - 252Kb)
By Kevin Ling, Project Lead.
In 2007 Suffolk County Council started a major transformation programme called 'Securing the Future' to tackle significant budget challenges. As part of this programme a number of specialist support functions were established in April 2008, including a central Programme and Project Management (PPM) team. The new version will be applied to live projects and will improve the training and support we provide to board members, project teams and senior managers.
City of Edinburgh Council: PRINCE2 2005 (Word document - 74Kb)
The Head of Private Housing Services (PHS) within City of Edinburgh Council Housing Department unwittingly became the project sponsor when he approached Employee Development (ED) to find out about project management training. There was also an acknowledgement at this time by Housing Senior Management of the need to enhance project management capability in other areas of the department. This was largely due to an increasing pressure to meet the requirements of the Government's 'Modernisation Agenda' and in particular the introduction of the 'Best Value framework'.
Lynn Turner, Employee Development Office, City of Edinburgh Council
Lynn Turner joined the Housing department of the City of Edinburgh Council in August 2003 as an Employee Development Officer. This followed from her first full time position with The Registers of Scotland as a Training Evaluation Officer after returning to full time education in 1997 to study towards her post graduate in Human Resources which she achieved in 2001. Lynn was also successfully upgraded to become a Chartered Member of the Chartered Institute of Personnel and Development (CIPD) last month which strengthens her professional credentials and recognises her skills and experience within this field....more
Testimonials
OGC Best Practice Guidance
Owen Richards, Project Management Office Manager, Visa Europe
Visa Europe is one of six independent regions that make up Visa International. Visa Europe members have issued more than 211 million Visa cards. Most of these are debit cards, allowing people to spend the money in their own bank accounts. Credit cards, which access a separate line of credit, are also popular....more
ITIL
Laura Jay, Managed Operations Delivery Assurance, Atos
ITIL has long been recognised as the industry standard for IT Service Management. We were an early adopter and our delivery model has been based on ITIL since its early inception....more
Rick Devenuti, Corporate Vice President, Microsoft Services and IT
Microsoft uses ITIL both as the basis for Microsoft Operations Framework, which is our structured approach to helping customers achieve IT operational excellence and in how we operate our own systems. We are proud to have contributed as lead authors to the writing of the Application Management and the Planning to Implement Service Management books in the ITIL collection....more
PRINCE2, Managing Successful Programmes and Management of Risk
Pam Trott, Project Development Manager, Cable and Wireless
PRINCE2 ensures the delivery of our accountabilities. Its structured approach meets or exceeds customer requirements and business demands....more
Eddie Lamont, Project Manager, Housing Services, City of Edinburgh Council
A ‘Project Management Approach’ is being developed for use within our service. The PMA is heavily based on PRINCE2, having been tailored slightly to meet our specific needs. The PMA is being developed as a web based IT support tool....more
Chris Sellen, Business Systems Manager, Test Valley Borough Council
Test Valley Borough Council (TVBC) in Hampshire has commenced a programme of change, which has had a profound effect on the way the council operates. One of the most radical changes experienced by all levels of staff has been a new found motivation and sense of fulfilment, as the organisation pulls together to deliver its strategic goals. ...more
