Reviewer Profiles
Colin Rudd, FISM, FBCS, CITP
Colin, Director IT Enterprise Management Services Ltd, has been working in the IT industry for over 35 years
and is internationally recognised as a leading authority on Service Management. He has been heavily involved in the development of ITIL and was involved as a lead author in the development of Versions 1, 2, and 3 being responsible for the design of the ITIL Version 2 framework and many of the itSMF Pocket Guides....more
David Cannon
David has provided training and consulting to virtually every industry sector and at every level of
management. He was also a key figure in helping to establish the IT Service Management industry in South Africa and the USA. He was the founder of itSMF South Africa and a founder and director of itSMF International. He is currently on itSMF USA Board.
...more
David Wheeldon
David is a leading authority on IT Service Management. He worked for the UK Government and authored many of the original ITIL books. He was founder Secretary of the itSMF and Chairman of itSMF International and is now Honorary Vice-President. He is ISEB's Chief Service Management Examiner....more
Gary Case
Co-author of Continual Service Improvement core, Gary is an IT professional with more than 30 years experience, specialising in Process Consulting, Strategic Business Alignment, Project Management, and Training....more
George Spalding
Co-author of the ITIL V3Continual Service Improvement, George is one of North America's most insightful and engaging IT service management and support experts. In addition to his decade-long commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences....more
Ivor Macfarlane
Ivor has been involved with IT Service Management Best Practice since 1989 and is a major contributor to related publications. His credits include ITIL books Versions 1, 2 and 3, ISO/ IEC 20000, itSMF UK's pocketbook and dictionary, and itSMF NL's ITSM library.
...more
Majid Iqbal
Majid Iqbal is engaged in teaching and research at Carnegie Mellon University on service management and the sourcing of IT-enabled services, at the IT Services Qualifications Center (ITSqc) and the H.J. Heinz III School of Public Policy & Management. He also teaches for the Federal CIO Certificate Program for IT professionals in the public sector. ...more
Michael Nieves
Michael Nieves is an Accenture executive with considerable experience in the development and management of world-class IT operations and organisational capabilities. Michael is both a practitioner and practice leader within Accenture, guiding the adoption and implementation of IT-based strategies and best practices for clients across multiple industries including: financial services, manufacturing, media and entertainment, communications and high-tech, legal, military, and government....more
Shirley Lacy
Shirley Lacy, Managing Director of ConnectSphere, is an industry-recognised specialist in service
management and change management. ConnectSphere has a great track record in enabling customers to achieve true business and IT integration competitively and cost effectively.
...more
Vernon Lloyd, FISM
Vernon - International Client Director, FOX IT - has been in the IT service industry for over 35 years performing a variety of operational and management roles with many organisations worldwide. He has worked for Fox IT for 17 years....more
