This introduction is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. It introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change....more

• Published: 16 May 2008
• ISBN 13: 9780113311002
• £30.00 (£35.25 inc. VAT)

'ITIL Small-Scale Implementation 2008 Edition' has been updated in line with ITIL Version 3: the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service ...more

• Published: 30 Sep 2008
• ISBN 13: 9780113310784
• £35.00

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL Based Service Management Department', explains in a structured and ...more

• Published: 31 May 2008
• ISBN 13: 9780113310968
• £30.00

The failure to effectively sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on the organisation's bottom line. This means that an ad hoc approach to IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery of solutions in ...more

• Published: 30 Apr 2009
• ISBN 13: 9780113310975
• £30.00

This is an introductory, practical guide to PRINCE2. This beginners' guide written by practitioners gives the real view on PRINCE2, from a government organisation, private sector and not-for-profit global organisation perspective....more

• Published: 16 May 2008
• ISBN 13: 9780113311033
• £15.00 (£17.63 inc. VAT)

Combining rigour and flexibility, MSP helps all organisations - public sector and private, large and small - achieve successful outcomes from their programme management time and time again....more

• Published: 16 May 2008
• ISBN 13: 9780113311101
• £45.00 (£52.88 inc. VAT)

Every organisation must find the right balance between opportunities and threats in managing its risks. M_o_R takes a best practice approach, which offers a structured and effective framework for risk management. Its aim is to help organisations to achieve their objectives by first identifying the risks, and then choosing the right response to the threats and opportunities that are created by uncertainty. This publication is invaluable across all organisational activities from strategic, programme, project or operational perspectives....more

• Published: 16 May 2008
• ISBN 13: 9780113311132
• £45.00 (£52.88 inc. VAT)

Integrating the two methods is a challenge that many organisations are facing. When the organisation also operates a portfolio-driven model of change, the challenges are even greater. This unique publication offers practical and pragmatic advice on how to integrate MSP and PRINCE2 within a cohesive portfolio-driven framework that reinforces the best practice principles of both methods, whilst allowing the strategic alignment and organisational ownership of good portfolio management....more

• Published: 16 May 2008
• ISBN 13: 9780113310777
• £30.00 (£35.25 inc. VAT)

This ground breaking book shows how users can combine the strength of both approaches so that they complement each other and create a new, best of breed framework suitable for all project environments....more

• Published: 16 May 2008
• ISBN 13: 9780113311026
• £25.00 (£29.38 inc. VAT)

PRINCE2 is cited as the most widely used project management method in the world. But, while the PRINCE2 manual describes how to manage a single project, it does not include any guidance on how to embed PRINCE2 into an organisation. ...more

• Published: 16 May 2008
• ISBN 13: 9780113311040
• £20.00 (£23.50 inc. VAT)

This study guide, 'APMP for PRINCE2 Practitioners', enables candidates familiar with PRINCE2 to prepare for the APMP exam. It provides APMP exam candidates with a single source of reference material that covers all aspects of the APMP syllabus, including both pre-course and on-course material, whilst aligning it to the PRINCE2 Method. This enables PRINCE2 Practitioners (or project management ...more

• Published: 31 May 2008
• ISBN 13: 9780113310951
• £35.00

The Focus on Skills Series Suite explores the various 'soft skills' that are demonstrated by effective project and programme managers, as the day-to-day co-ordination, motivation and communication aspects of project and programme management are very ...more

• Published: 24 Jun 2008
• ISBN 13: 9780113310838
• £60.00

Part of the Focus on Skills Series, this publication, 'Focus on Skills: Communication Skills for Project and Programme Managers', explains the use and importance of communication skills and the structure of how these skills are applied throughout the lifecycle of a project or programme. The publication details how the application of the skill set changes as the project progresses through its ...more

• Published: 24 Jun 2008
• ISBN 13: 9780113310821
• £25.00

Part of the Focus on Skills Series, this publication, 'Focus on Skills: Leadership Skills for Project and Programme Managers', explains the use of leadership skills and provides examples of where leadership skills are used throughout the lifecycle of a typical project. The application of the skill set changes as the project or programme progresses through its lifecycle. For example, at the initiation ...more

• Published: 24 Jun 2008
• ISBN 13: 9780113310807
• £25.00

Part of the Focus on Skills Series, this publication, 'Focus on Skills: Team Management Skills for Project and Programme Managers', explains the importance of team management in transitory teams that only exist for the life of a project or programme and how this affects team dynamic. It looks specifically at ...more

• Published: 24 Jun 2008
• ISBN 13: 9780113310814
• £25.00