Technical White Papers
ITIL
Aligning CobiT® 4.1, ITIL® V3 and ISO/IEC 27002 for Business Benefit®: A Management Briefing From ITGI and OGC (PDF - 884Kb)
To achieve alignment of best practice to business requirements, formal processes in support of good IT governance
should be used. The intention of this management briefing is to explain to business users and senior management the value of IT best practices and
how harmonisation, implementation and integration of best practices may be made easier.
Cross-Reference ITIL® V3 and MOF 4.0 (PDF - 891Kb)
The paper presents a short background analysis on the context of IT Service Management, a short summary of the latest versions of ITIL and MOF, and a
detailed analysis of the similarities and differences between both frameworks.
Executive Briefing: The Benefits of ITIL® (PDF - 838Kb)
This technical white paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value. It is for senior executives, managers and
decision makers whose businesses make use of IT.
Integrating Six Sigma and ITIL® for
Continual Service Improvement (PDF - 1.11Mb)
Jack Probst and Gary Case of Pink Elephant review some basic ITIL principles, discuss how
those principles apply to Six Sigma, and how Six Sigma can
practically be applied to Continual Service Improvement efforts.
They also offer some practical tips for applying Six Sigma to
improve ITIL processes and services in general.
ITIL and Corporate Risk Alignment Guide: An Introduction To Corporate Risk and ITIL, and How ITIL Supports and is Assisted by Management of Risk (M_o_R®) (PDF - 393Kb)
The main body of this white paper, by Michael Faber and Rubina Faber, considers what ITIL and corporate risk are, and why they are important to business. It aligns the
objectives of ITIL with those of the management of corporate risk – highlighting why risk should be taken into consideration and
what benefits can be realized and capitalized by aligning ITIL and M_o_R at each stage of the service lifecycle.
ITIL V3 and Information Security (PDF - 544Kb)
This paper, by Jim Clinch, discusses the role and importance to the business of effective
Information Security Management (ISM), how it is supported by a extensive family of global standards, and the way these harmonise with ITIL.
ITIL® V3 and ISO/IEC 20000 (PDF - 158Kb)
This white paper, by Jenny Dugmore and Sharon Taylor, outlines the differences
between ITIL V3 and ISO/IEC 20000, from
the perspective of each clause in the
standard where the core five ITIL books
either do not cover it or cover it differently.
It does not cover changes that
mean ITIL V3 is closer aligned to
ISO/IEC 20000 than was ITIL V2.
ITIL V3 and ASL: Sound Guidance for Application Management and Application Development (PDF - 4,904Kb)
This white paper, by Sharon Taylor, Machteld Meijer and Mark Smalley, explains how both ITIL V3 and ASL define and address the Applications domain and provide the reader with an insight into how the frameworks can best be applied.
TOGAF™ 9 and ITIL® V3
- Two Frameworks (PDF - 648Kb)
This white paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL® as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. In the further information section of this white paper there are references for readers who would like further details about these frameworks.
White Papers
ITIL
ITIL in a Recession (PDF - 1.48Mb)
In this white paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession.
ITIL®: The Basics (PDF - 1.45Mb)
This white paper explains exactly what ITIL is and why an organisation would want to engage with it. An outline of the benefits involved in using ITIL is also included.
Everything you wanted to know about ITIL in less than one thousand words! (PDF - 556Kb)
This white paper describes the evolution of ITIL noting the key elements of ITIL Version 2 and how and why it evolved into ITIL Version 3: The Service Lifecycle.
PRINCE2
PRINCE2™ Addressing Project Failure (PDF - 136Kb)
This paper outlines PRINCE2's project-based approach to project management and how it was developed as a result of a number of major project failures within government-sponsored IT projects. The paper discusses common causes of project failure and how to address these issues. In setting the objective to maintain high quality project management, PRINCE2 has
been designed to remove the common causes of project failure.
APMP for PRINCE2™ Practitioners (PDF - 162Kb)
The main purpose of this white paper is to explain why any individual who has the PRINCE2 Practitioner qualification, or any organisation which employs PRINCE2 Practitioners, should consider the merits of the APMP qualification.
The paper also explains how any individual who has already studied for the APMP qualification, or any organisation which has prepared its project management staff for the APMP qualification, could also benefit from using the PRINCE2 method.
PRINCE2™ Business Benefits (PDF - 642Kb)
This white paper discusses the business benefits that organisations can attain by adopting a structured, controlled, repeatable and robust project management method. The particular project management method ‘under the spotlight’ in this white paper is PRINCE2®.
Using PRINCE2™ to Manage US Federal
Government IT Projects (PDF - 384Kb)
This paper shows how the PRINCE2 project
management method supports US Federal
government project managers as they
deliver IT investments while satisfying
requirements of the Clinger-Cohen Act and
Capital Planning and Investment Control.
Integrating Six Sigma and PRINCE2™ 2009 (PDF - 149Kb)
In this paper, Mike Ward of Outperform discusses the key aspects of
PRINCE2™ and Six Sigma, and shows
how the methods can be integrated to
provide a very rich framework which may
be applied to certain types of project, to
great effect.
Everything you wanted to know about PRINCE2 in less than one thousand words! (PDF - 343Kb)
PRINCE2, or PRojects INControlled Environments, is a project management methodology. It covers the management, control and organisation of a project.
Agile Project Management: Integrating DSDM into an existing PRINCE2 environment (PDF - 330Kb)
The purpose of this white paper is to describe the benefits of running PRINCE2 and DSDM together and to provide a general overview on how to achieve this.
Managing Successful Programmes (MSP)
Everything you wanted to know about Managing Successful Programmes (MSP) in less than one thousand words! (PDF - 558Kb)
Rod Sowden, Lead Author on MSP 2007 briefly outlines the history of MSP and provides an overview of the three main concepts of the MSP framework.
MSP®: The Basics (PDF - 69Kb)
This white paper explains exactly what MSP is and why an organisation would want to engage with it. The paper also includes an outline of the benefits involved in using MSP along with an overview of the framework..
Management of Risk (M_o_R)
Applying Management of Risk (M_o_R®) for Public Services (PDF - 163Kb)
The purpose of this white paper is
to describe how the OGC guide,
Management of Risk: Guidance for
Practitioners (M_o_R) can be applied
within organisations that are responsible
for delivering public services.
Corporate Governance and Management of Risk (M_o_R®) (PDF - 130Kb)
This paper explains how
Management of Risk (M_o_R) aligns with corporate governance principles.
Everything you wanted to know about
Management of Risk: Guidance for Practitioners
(M_o_R®) in less than one thousand words (PDF - 1.80Mb)
Written by Graham Williams, Principal Consultant at GSW Consultancy, this white paper details the four core concepts, the principles, and the Management of Risk approach and process.
Refreshing Management of Risk:
Guidance for Practitioners (PDF - 384Kb)
Written by Graham Williams of GSW Consultancy, M_o_R® author and Chief Examiner, the purpose of this white paper is to explain why the decision was made to refresh M_o_R and to describe the main changes and improvements that have been made to the guide.
Portfolio, Programme and Project Offices (P3O)
Business Benefits of P3O Implementation (PDF - 267Kb)
This white paper looks at today's business challenge and how P3O can help in today's climate of cost cutting and efficiency targets with delivering the change portfolio more effectively.
