Technical White Papers
ITIL
ITIL® V3 and BiSL: Sound Guidance for Business IT Alignment from a Business
Perspective (PDF - 783Kb)
This White Paper examines
the similarities and differences between the Business Information Services
Library (BiSL) and the current ITIL® V3 best practice framework and
provides guidance and understanding of the synergy and distinctness of each
framework.
ITIL® Managing Digital Information
Assets (PDF - 451Kb)
This White Paper uses ITIL
service management best practices to explain the principles of providing
services to business customers that are fit for purpose, stable and reliable.
It is complementary guidance to ITIL on digital continuity.
Aligning CobiT® 4.1,
ITIL® V3 and ISO/IEC 27002 for Business Benefit®: A Management Briefing
From ITGI and OGC (PDF - 884Kb)
To achieve alignment of
best practice to business requirements, formal processes in support of good IT
governance should be used. The intention of this management briefing is to
explain to business users and senior management the value of IT best practices
and how harmonisation, implementation and integration of best practices may be
made easier.
Cross-Reference ITIL® V3
and MOF 4.0 (PDF - 891Kb)
The paper presents a short
background analysis on the context of IT Service Management, a short summary of
the latest versions of ITIL and MOF, and a detailed analysis of the
similarities and differences between both frameworks.
Executive Briefing:
The Benefits of ITIL® (PDF - 838Kb)
This technical
white paper explains how Information Technology (IT) services provide business
value, and why good IT service management is essential in order to unlock this
value. It is for senior executives, managers and decision makers whose
businesses make use of IT.
Integrating Six Sigma and ITIL® for Continual Service
Improvement (PDF - 1.11Mb)
Jack Probst and Gary Case of
Pink Elephant review some basic ITIL principles, discuss how those principles
apply to Six Sigma, and how Six Sigma can practically be applied to Continual
Service Improvement efforts. They also offer some practical tips for applying
Six Sigma to improve ITIL processes and services in general.
ITIL and Corporate Risk
Alignment Guide: An Introduction To Corporate Risk and ITIL, and How ITIL
Supports and is Assisted by Management of Risk (M_o_R®) (PDF -
393Kb)
The main body of this white paper, by Michael Faber and
Rubina Faber, considers what ITIL and corporate risk are, and why they are
important to business. It aligns the objectives of ITIL with those of the
management of corporate risk – highlighting why risk should be taken into
consideration and what benefits can be realized and capitalized by aligning
ITIL and M_o_R at each stage of the service lifecycle.
ITIL V3 and Information
Security (PDF - 544Kb)
This paper, by Jim Clinch,
discusses the role and importance to the business of effective Information
Security Management (ISM), how it is supported by a extensive family of global
standards, and the way these harmonise with ITIL.
ITIL® V3 and ISO/IEC
20000 (PDF - 158Kb)
This white paper, by Jenny Dugmore
and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000,
from the perspective of each clause in the standard where the core five ITIL
books either do not cover it or cover it differently. It does not cover changes
that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was ITIL V2.
ITIL V3 and ASL: Sound
Guidance for Application Management and Application Development (PDF
- 4,904Kb)
This white paper, by Sharon Taylor, Machteld Meijer
and Mark Smalley, explains how both ITIL V3 and ASL define and address the
Applications domain and provide the reader with an insight into how the
frameworks can best be applied.
TOGAF™ 9 and ITIL®
V3 – Two Frameworks (PDF - 648Kb)
This white
paper describes the development of TOGAF (The Open Group Architecture
Framework) and ITIL® as a background to discussions about the potential
overlap in the processes they both describe. It does not describe the models
themselves. In the further information section of this white paper there are
references for readers who would like further details about these
frameworks.
PRINCE2
PRINCE2® for
small-scale projects (PDF - 444Kb)
Chris Ferguson of
Novare Consulting outlines how the PRINCE2 light-touch approach provides
guidance for organisations working on small projects to adopt the best practice
for successful management. This White Paper defines the 'light-touch' approach
and distinguishes the differences between a one-off task and a small project,
and a small project and a large project, by outlining the resources required
for each scale.
Improving Portfolio,
Programme and Project Financial Control (PDF -
587Kb)
This White Paper sets out how best to improve and
implement coordinated corporate financial control across an
organization’s portfolio of investment-led change programmes and
initiatives.
White Papers
PPM
Capital Investment
Governance White Paper (PDF - 722Kb)
This White Paper
presents an integrated approach to the governance of projects, programmes and
portfolios. It aims to demonstrate how the logic behind concepts such as
ownership and accountability can be used to ensure a consistent approach to
governance across an organisation.
ITIL
Review of Recent
ITIL® Studies (PDF - 723Kb)
This paper presents
the results of a review by Rob England of the 23 available studies into the
current state of ITIL in the IT community, as at June 2011.
ITIL in a Recession
(PDF - 1.48Mb)
In this white paper Shirley Lacy, an IT Service
Management industry recognised leader and co-author of ITIL V3 Service
Transition, addresses issues and concerns by answering some key questions
regarding using ITIL in a recession.
ITIL®: The
Basics (PDF - 1.45Mb)
This white paper explains exactly
what ITIL is and why an organisation would want to engage with it. An outline
of the benefits involved in using ITIL is also included.
Everything you wanted to know
about ITIL in less than one thousand words! (PDF -
556Kb)
This white paper describes the evolution of ITIL noting
the key elements of ITIL Version 2 and how and why it evolved into ITIL Version
3: The Service Lifecycle.
PRINCE2
PRINCE2 and Governance
White Paper (PDF - 285Kb)
This White Paper reviews
general guidance for effective governance and explores how, when used
appropriately, PRINCE2® supports good governance.
PRINCE2® in One Thousand Words (PDF -
272Kb)
In this White Paper, lead author of PRINCE2 2009 and
Director of Outperform UK Ltd Andy Murray gives an overview of PRINCE2,
discussing the benefits, principles, themes and processes
involved.
Using PRINCE2™ and MSP®
Together (PDF - 396Kb)
This White Paper discusses what
is required in order to use PRINCE2 and MSP together. It is written from the
project perspective and it assumes that the reader is already familiar with
PRINCE2.
PRINCE2™ Addressing Project
Failure (PDF - 136Kb)
This paper outlines PRINCE2's
project-based approach to project management and how it was developed as a
result of a number of major project failures within government-sponsored IT
projects. The paper discusses common causes of project failure and how to
address these issues. In setting the objective to maintain high quality project
management, PRINCE2 has been designed to remove the common causes of project
failure.
APMP for PRINCE2™
Practitioners (PDF - 162Kb)
The main purpose of this
white paper is to explain why any individual who has the PRINCE2 Practitioner
qualification, or any organisation which employs PRINCE2 Practitioners, should
consider the merits of the APMP qualification. The paper also explains how any
individual who has already studied for the APMP qualification, or any
organisation which has prepared its project management staff for the APMP
qualification, could also benefit from using the PRINCE2 method.
PRINCE2™ Business
Benefits (PDF - 642Kb)
This white paper discusses the
business benefits that organisations can attain by adopting a structured,
controlled, repeatable and robust project management method. The particular
project management method ‘under the spotlight’ in this white paper
is PRINCE2®.
Using PRINCE2™ to Manage
US Federal Government IT Projects (PDF - 384Kb)
This
paper shows how the PRINCE2 project management method supports US Federal
government project managers as they deliver IT investments while satisfying
requirements of the Clinger-Cohen Act and Capital Planning and Investment
Control.
Integrating Six Sigma and
PRINCE2™ 2009 (PDF - 149Kb)
In this paper, Mike
Ward of Outperform discusses the key aspects of PRINCE2™ and Six Sigma,
and shows how the methods can be integrated to provide a very rich framework
which may be applied to certain types of project, to great
effect.
Agile Project Management:
Integrating DSDM into an existing PRINCE2 environment (PDF -
330Kb)
The purpose of this white paper is to describe the
benefits of running PRINCE2 and DSDM together and to provide a general overview
on how to achieve this.
Managing Successful Programmes (MSP)
MSP - A Basic
Overview (PDF - 159Kb)
Leading on from the release of
the fourth revision of the globally recognized best practice framework for
programme management, Rod Sowden of Aspire Europe Ltd discusses how the
Managing Successful Programmes (MSP) portfolio has evolved in this White
Paper.
How do organizations
benefit from using the Managing Successful Programmes framework? (PDF
- 152Kb)
In this White Paper mentor and lead author for the 2011
edition of Managing Successful Programmes (MSP®) and lead author of the
2007 edition, Aspire Europe Ltd's Rod Sowden outlines the benefits that
organizations will enjoy from using MSP.
Everything you wanted to know
about Managing Successful Programmes (MSP) in less than one thousand
words! (PDF - 558Kb)
Rod Sowden, Lead Author on MSP
2007 briefly outlines the history of MSP and provides an overview of the three
main concepts of the MSP framework.
MSP®: The Basics
(PDF - 69Kb)
This white paper explains exactly what MSP is and
why an organisation would want to engage with it. The paper also includes an
outline of the benefits involved in using MSP along with an overview of the
framework..
Management of Risk (M_o_R)
Everything you wanted to know about Management of Risk
(M_o_R®) in less than 1000 words - December 2011 (PDF -
338Kb)
In line with the 2010 edition of the MoR® guide,
Principal Consultant at GSW Consultancy, Graham Williams, describes how this
framework helps organizations manage risk, outlines its principles, approach
and process, and how it can be embedded and reviewed.
Applying Management of Risk
(M_o_R®) for Public Services (PDF - 163Kb)
The
purpose of this white paper is to describe how the OGC guide, Management of
Risk: Guidance for Practitioners (M_o_R) can be applied within organisations
that are responsible for delivering public services.
Corporate Governance and
Management of Risk (M_o_R®) (PDF - 130Kb)
This
paper explains how Management of Risk (M_o_R) aligns with corporate governance
principles.
Everything you wanted to know
about Management of Risk: Guidance for Practitioners (M_o_R®) in less than
one thousand words - May 2009 (PDF - 1.80Mb)
Written by
Graham Williams, Principal Consultant at GSW Consultancy, this white paper
details the four core concepts, the principles, and the Management of Risk
approach and process.
Refreshing Management of Risk:
Guidance for Practitioners (PDF - 384Kb)
Written by
Graham Williams of GSW Consultancy, M_o_R® author and Chief Examiner, the
purpose of this white paper is to explain why the decision was made to refresh
M_o_R and to describe the main changes and improvements that have been made to
the guide.
Portfolio, Programme and Project Offices (P3O)
Business Benefits of P3O
Implementation (PDF - 267Kb)
This white paper looks at
today's business challenge and how P3O can help in today's climate of cost
cutting and efficiency targets with delivering the change portfolio more
effectively.
Management of Value (MoV)
Business Benefits of
Implementing MoV™ (PDF - 402Kb)
Polly Murphy of
Maven Training discusses how the Management of Value portfolio can benefit an
organization through focussing on functioning cost-effectively. This paper
covers the purpose of value management, how and why it should be implemented
and reasons why companies may deter from using this approach.
The Basics: Management
of Value (PDF - 294Kb)
In this White Paper, Lead
Trainer at Maven Training, Polly Murphy, defines the seven key principles that
underpin the Management of Value approach. Polly also outlines seven principles
for organisations to adopt in order to collect and analyse information to
deliver the best value for money.
