ITIL 2011 Editions have published! To find out more click here ...more

• Published: 03 Sep 2007
• ISBN: 9780113310463
• £85.00

'ITIL Service Operation' introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis....more

• Published: N/A
• Sub. No.: 7003156
• £75.00 (£90.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Operation ...more

• Published: 05 Jun 2007
• ISBN: 9780113310531
• £85.00 (£102.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Operation ...more

• Published: 31 Jan 2008
• ISBN: 9780113310920
• £85.00 (£102.00 inc. VAT)

The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary....more

• Published: 23 Jun 2010
• ISBN: 9780113312344
• £85.00

The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary....more

• Published: 22 Apr 2009
• ISBN: 9780113311477
• £85.00

The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary....more

• Published: 22 Apr 2009
• ISBN: 9780113311484
• £85.00 (£102.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation ...more

• Published: 03 Dec 2008
• ISBN: 9780113311415
• £85.00

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation ...more

• Published: 24 Dec 2008
• ISBN: 9780113311798
• £85.00 (£102.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation ...more

• Published: 22 Jan 2009
• ISBN: 9780113311859
• £85.00 (£102.00 inc. VAT)

The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary....more

• Published: 18 Feb 2010
• ISBN: 9780113311507
• £90.00

The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary....more

• Published: 07 Apr 2010
• ISBN: 9780113311514
• £90.00 (£108.00 inc. VAT)