ITIL 2011 Editions have published! To find out more click here ...more

• Published: 03 Sep 2007
• ISBN: 9780113310456
• £85.00

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent ...more

• Published: N/A
• Sub. No.: 7003147
• £75.00 (£90.00 inc. VAT)

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles ...more

• Published: 05 Jun 2007
• ISBN: 9780113310524
• £85.00 (£102.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register....more

• Published: 31 Jan 2008
• ISBN: 9780113310890
• £85.00 (£102.00 inc. VAT)

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent ...more

• Published: 23 Jun 2010
• ISBN: 9780113312313
• £85.00

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent ...more

• Published: 03 Dec 2008
• ISBN: 9780113311385
• £85.00

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles ...more

• Published: 24 Dec 2008
• ISBN: 9780113311767
• £85.00 (£102.00 inc. VAT)

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles ...more

• Published: 22 Jan 2009
• ISBN: 9780113311828
• £85.00 (£102.00 inc. VAT)

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent ...more

• Published: 18 Feb 2010
• ISBN: 9780113311583
• £90.00

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent ...more

• Published: 07 Apr 2010
• ISBN: 9780113312504
• £90.00 (£108.00 inc. VAT)