Service Management - ITIL® Version 2

ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world, with world class practices supported by quality services from a wide range of service providers, accredited training agencies, consultancies and professional qualifications.

Within the last two years, the knowledge found in over 10 OGC titles has been updated and there are now some six titles which form the basis of the series. The older library is still available in PDF only at www.tso.co.uk/itil.

Users of ITIL are supported by exam and user group organisations that can support training and adoption of the methodology. For further information please refer to the Knowledge Centre.

Your ITIL V2 Library:

Introduction to ITIL
Service Support
Service Delivery
Planning to Implement Service Management
Security Management
Business Perspective Volume 1
Business Perspective Volume 2
ICT Infrastructure Management
Application Management
Software Asset Management
Small-Scale Implementation

Version 2 Refresh

ITIL Version 2 has undergone a major refresh: ITIL Version 3.

Users of ITIL are supported by exam and user group organisations that can support training and adoption of the methodology. For further information please refer to the Knowledge Centre.

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