Service Delivery Book and PDF Pack

12th impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Service Delivery is the second element in the ITIL Infrastructure. Service providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken into consideration.

Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. Each component of service delivery is discussed separately in the publication. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.

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• The downloadable and fully searchable PDF offers you immediate access to this title.

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Extent	tbc	ISBN	9780113309887
Size	tbc	Price	£99.00 (£104.95 inc. VAT)
Binding	Paperback / Downloadable PDF	Published	Sep 2005
Availability	In Stock: 1 - 2 days

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