Service Delivery CD-ROM and PDF Pack

Version 2.5

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Service Delivery is the second element in the ITIL Infrastructure. Service providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken into consideration.

Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. Each component of service delivery is discussed separately in the publication. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.

Key features:

• The downloadable and fully searchable PDF offers you immediate access to this title.

• Once downloaded the PDF is permanently stored on your PC.

• Through purchasing a network licence, the full text can be downloaded onto your intranet, giving you access and search capacity throughout your organisation. The CD-ROM products are compatible with numerous platforms allowing access to as many users as required across businesses and site. For further details on network licences email OGC@tso.co.uk.

Electronic Publications: This is an electronic publication in PDF format. For more information on purchasing and downloading electronic publications please visit the Downloads section within the help pages.

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Extent	tbc	ISBN	9780113309894
Size	tbc	Price	£184.00 (£216.20 inc. VAT)
Binding	CD-ROM / Downloadable PDF	Published	Sep 2005
Availability	In Stock: 1 - 2 days

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