Continual Service Improvement Book

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Business and technology drivers for improvement

• Justification

• Business, financial and organisational improvements

• Methods, practices and tools

• Measurement and control

• Companion best practices

ITIL Version 3 Lifecycle Process Model

Download 'Continual Service Improvement' Contents and Introduction.

Download 'Continual Service Improvement' Publication Review.

Download 'Continual Service Improvement' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	221 pages	ISBN 10	0113310498
Size	215 x 280mm	ISBN 13	9780113310494
Binding	Paperback	Price	£85.00
Availability	In Stock: 1 - 2 days	Published	30 May 2007

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