Continual Service Improvement Online Subscription

Individual User

Author:

Office of Government Commerce (OGC)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Business and technology drivers for improvement

• Justification

• Business, financial and organisational improvements

• Methods, practices and tools

• Measurement and control

• Companion best practices

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

• Dynamic content

• Easy navigation

• Bookmarking

• History

• Cross-linking between chapters

• Pop-up glossary of terms

Flexible packages are also available for those wanting to share access across an organisation or those needing mixed media access. Please email ITILOnline@tso.co.uk to discuss your requirements.

ITIL Version 3 Lifecycle Process Model

Download 'Continual Service Improvement' Contents and Introduction.

Download 'Continual Service Improvement' Publication Review.

Download 'Continual Service Improvement' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	N/A	Sub. No.	7003157
Size	N/A	Price	£75.00 (£88.13 inc. VAT)
Binding	Online Subscription	Frequency	Annual
Availability	Available to order.

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