ITIL Small-Scale Implementation Book

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

'ITIL Small-Scale Implementation' has been updated in line with ITIL Version 3: the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication considers the significance of size, the characteristics of small organisations, and how to scale ITIL down for small organisations.

Key features:

• A practical guide to scaling ITIL for use in smaller organisations.

• Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.

• Supersedes ISBN 9780113309801.

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Extent	tbc	ISBN	9780113310784
Size	216 x 216mm	Price	£35.00
Binding	Paperback	Published	Feb 2009
Availability	Not yet published: available to order

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