Service Design Book

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service design objectives and elements

• Selecting the service design model

• Cost models

• Benefit/risk analysis

• Implementing service design

• Measurement and control

ITIL Version 3 Lifecycle Process Model

Download 'Service Design' Contents and Introduction.

Download 'Service Design' Publication Review.

Download 'Service Design' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	334 pages	ISBN 10	0113310471
Size	215 x 280mm	ISBN 13	9780113310470
Binding	Paperback	Price	£85.00
Availability	In Stock: 1 - 2 days	Published	30 May 2007

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