Service Design Online Subscription

Individual User

Author:

Office of Government Commerce (OGC)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service design objectives and elements

• Selecting the service design model

• Cost models

• Benefit/risk analysis

• Implementing service design

• Measurement and control

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

• Dynamic content

• Easy navigation

• Bookmarking

• History

• Cross-linking between chapters

• Pop-up glossary of terms

Flexible packages are also available for those wanting to share access across an organisation or those needing mixed media access. Please email ITILOnline@tso.co.uk to discuss your requirements.

ITIL Version 3 Lifecycle Process Model

Download 'Service Design' Contents and Introduction.

Download 'Service Design' Publication Review.

Download 'Service Design' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	N/A	Sub. No.	7003148
Size	N/A	Price	£75.00 (£88.13 inc. VAT)
Binding	N/A	Frequency	Annual
Availability	Available to order.

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