Service Design PDF

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service design objectives and elements

• Selecting the service design model

• Cost models

• Benefit/risk analysis

• Implementing service design

• Measurement and control

A PDF allows for easy access while you're on the move:

• Single user

• Non-networkable

• Basic downloadable PDF: searchable with a bookmarking function

• Once downloaded the PDF is permanently stored on your PC. It can be used on another PC provided Adobe reader 6.01 or Adobe 7 has been installed, and by setting up a .Net Passport from the DRM activator site. For further details please refer to the help pages.

Electronic Publications: This is an electronic publication in PDF format. For more information on purchasing and downloading electronic publications please visit the Downloads section within the help pages.

ITIL Version 3 Lifecycle Process Model

Download 'Service Design' Contents and Introduction.

Download 'Service Design' Publication Review.

Download 'Service Design' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	334 pages	ISBN 10	0113310544
Size	tbc	ISBN 13	9780113310548
Binding	Downloadable PDF	Price	£85.00 (£99.88 inc. VAT)
Availability	Available Immediately	Published	05 Jun 2007

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