Service Operation Book

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Application Management

• Change Management

• Operations Management

• Control processes and function

• Scaleable practices

• Measurement and control

ITIL Version 3 Lifecycle Process Model

Download 'Service Operation' Contents and Introduction.

Download 'Service Operation' Publication Review.

Download 'Service Operation' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	263 pages	ISBN 10	0113310463
Size	215 x 280mm	ISBN 13	9780113310463
Binding	Paperback	Price	£85.00
Availability	In Stock: 1 - 2 days	Published	30 May 2007

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