Service Operation Online Subscription

Individual User

Author:

Office of Government Commerce (OGC)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Application Management

• Change Management

• Operations Management

• Control processes and function

• Scaleable practices

• Measurement and control

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

• Dynamic content

• Easy navigation

• Bookmarking

• History

• Cross-linking between chapters

• Pop-up glossary of terms

Flexible packages are also available for those wanting to share access across an organisation or those needing mixed media access. Please email ITILOnline@tso.co.uk to discuss your requirements.

ITIL Version 3 Lifecycle Process Model

Download 'Service Operation' Contents and Introduction.

Download 'Service Operation' Publication Review.

Download 'Service Operation' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	N/A	Sub. No.	7003156
Size	N/A	Price	£75.00 (£88.13 inc. VAT)
Binding	Online Subscription	Frequency	Annual
Availability	Available to order.

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