Monday, July 7, 2008

Service Operation PDF

Author:: Office of Government Commerce (OGC)
Publisher:: TSO (The Stationery Office)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Application Management
Change Management
Operations Management
Control processes and function
Scaleable practices
Measurement and control

A PDF allows for easy access while you're on the move:

Single user
Non-networkable
Basic downloadable PDF: searchable with a bookmarking function
Once downloaded the PDF is permanently stored on your PC. It can be used on another PC provided Adobe reader 6.01 or Adobe 7 has been installed, and by setting up a .Net Passport from the DRM activator site. For further details please refer to the help pages.

Electronic Publications: This is an electronic publication in PDF format. For more information on purchasing and downloading electronic publications please visit the Downloads section within the help pages.

ITIL Version 3 Lifecycle Process Model

Download 'Service Operation' Contents and Introduction.

Download 'Service Operation' Publication Review.

Download 'Service Operation' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	263 pages	ISBN 10	0113310536
Size	tbc	ISBN 13	9780113310531
Binding	Downloadable PDF	Price	£85.00 (£99.88 inc. VAT)
Availability	Available Immediately	Published	05 Jun 2007