Service Strategy Book

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service Management strategy and value planning.

• Linking IT service strategy to business needs.

• Planning and implementing service strategy.

ITIL Version 3 Lifecycle Process Model

Download 'Service Strategy' Contents and Introduction.

Download 'Service Strategy' Publication Review.

Download 'Service Strategy' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	264 pages	ISBN 10	0113310455
Size	215 x 280mm	ISBN 13	9780113310456
Binding	Paperback	Price	£85.00
Availability	In Stock: 1 - 2 days	Published	30 May 2007

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