Service Strategy Online Subscription

Individual User

Author:

Office of Government Commerce (OGC)

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service Management strategy and value planning.

• Linking IT service strategy to business needs.

• Planning and implementing service strategy.

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

• Dynamic content

• Easy navigation

• Bookmarking

• History

• Cross-linking between chapters

• Pop-up glossary of terms

Flexible packages are also available for those wanting to share access across an organisation or those needing mixed media access. Please email ITILOnline@tso.co.uk to discuss your requirements.

ITIL Version 3 Lifecycle Process Model

Download 'Service Strategy' Contents and Introduction.

Download 'Service Strategy' Publication Review.

Download 'Service Strategy' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	N/A	Sub. No.	7003147
Size	N/A	Price	£75.00 (£88.13 inc. VAT)
Binding	Online Subscription	Frequency	Annual
Availability	Available to order.

Mail to a Colleague