Service Strategy PDF

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service Management strategy and value planning.

• Linking IT service strategy to business needs.

• Planning and implementing service strategy.

A PDF allows for easy access while you're on the move:

• Single user

• Non-networkable

• Basic downloadable PDF: searchable with a bookmarking function

• Once downloaded the PDF is permanently stored on your PC. It can be used on another PC provided Adobe reader 6.01 or Adobe 7 has been installed, and by setting up a .Net Passport from the DRM activator site. For further details please refer to the help pages.

Electronic Publications: This is an electronic publication in PDF format. For more information on purchasing and downloading electronic publications please visit the Downloads section within the help pages.

ITIL Version 3 Lifecycle Process Model

Download 'Service Strategy' Contents and Introduction.

Download 'Service Strategy' Publication Review.

Download 'Service Strategy' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	264 pages	ISBN 10	0113310528
Size	N/A	ISBN 13	9780113310524
Binding	Downloadable PDF	Price	£85.00 (£99.88 inc. VAT)
Availability	Available Immediately	Published	05 Jun 2007

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