Service Strategy eBook

Author:: Office of Government Commerce (OGC)
Publisher:: TSO (The Stationery Office)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh.

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced.

Concepts and guidance in this publication include:

Service Management strategy and value planning
Linking business plans and directions to IT service strategy
Planning and implementing service strategy.

The eBook allows for easy individual access while you're on the move:

Portable - Dataset downloadable to most handheld devices
User friendly - View via a desktop, laptop or a handheld device
Added value - Purchase of the handheld eBook also provides access to eb20, which is a web based eBook reader application. This means that in addition to downloading the eBook Handheld you can now read the book online from any computer with an internet connection
Complete - All illustrations displayed and available as larger images with one click
Tailored - Allows you to annotate sections of text and diagrams. You customise
- Lookup: If you have a handheld dictionary loaded you can look up terms
- Highlight: You can highlight any text for future reference
- Modify: Add your own text into the main text. Visually similar to track changes in MS Word
- Add: Add bookmarks, drawings and links of your own.
Individual - Single user, non-networkable.
ITIL Glossary terms available as links from the main text straight to the Glossary desciption and back to where you were.
Table available as text-based or images. Your choice depending on the abilities of your handheld device.
Internal section links from main text to other sections of the eBook.
Full dynamic Tables of contents for every level down to level 3 or 4 i.e., 6.4.3.2.

ITIL Version 3 Lifecycle Process Model

Download 'Service Strategy' Contents and Introduction.

Download 'Service Strategy' Publication Review.

Download 'Service Strategy' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook..

About Mobipocket Reader

In order to view the eBook you will first need to download Mobipocket Reader - a small piece of free software that offers versatility that isn't found in any other ebook Reader software. It was designed to be used on almost any PDA across many different operating systems and has now been extended so that it can also be used on Windows PCs.

Mobipocket uses sub-pixel rendering technology for a clearer typeface and can use embedded images. Mobipocket Reader enables you to personalise your ebook with bookmarks, highlights, annotations, different font sizes, text alignment and colour. It uses fully justified text with hyphenation and has page by page text formatting which allows you to turn a page by touching the screen.

About eb20

When you purchase your eBook you will also be able to access the publication on eb20, a web-based eBook reader application. This means that, in addition to downloading an eBook to your computer or hand-held device, you can now read the book online from any computer that is connected to the internet. eb20 requires no software installation and enables you to just start reading a publication seconds after buying it.

For more information on purchasing, downloading, reading, and storing eBooks, please visit the eBook Downloads section of the help pages.

Please note: Your Mobipocket eBook can be downloaded once to your computer and then synched to your PDA. The ebook cannot be printed. This is an electronic data product, handheld device not included.

System Requirements for PC:

Operating System: Windows 95 / 98 / ME / NT4 / 2000 / XP / Vista
Hard Disk: 3.1MB
Browser: Microsoft Internet Explorer 4.0 with Service Pack 1 or higher

System Requirements for PDA:

Operating System: Palm OS 3.x, 4.x, 5.x / Pocket PC 2000, 2002, 2003 / WM 2003 / Win CE 2.x, 3.x, CE.Net / Psion Epoc32 / Casio BE-300 / Franklin eBookMan
Hard Disk: 650 - 800KB
Additional Software: Synchronisation Software such as Palm Desktop / PsiWin / eBookman Desktop Manager / ActiveSync / PC Connect

Extent	tbc	ISBN 10	0113310897
Size	N/A	ISBN 13	9780113310890
Binding	Downloadable eBook	Price	£85.00 (£99.88 inc. VAT)
Availability	Available Immediately	Published	31 Jan 2008