Service Transition Book

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Managing organisational and cultural change

• Knowledge management

• Service knowledge management system

• Methods, practices and tools

• Measurement and control

• Companion best practices

ITIL Version 3 Lifecycle Process Model

Download 'Service Transition' Contents and Introduction.

Download 'Service Transition' Publication Review.

Download 'Service Transition' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	261 pages	ISBN 10	011331048X
Size	215 x 280mm	ISBN 13	9780113310487
Binding	Paperback	Price	£85.00
Availability	In Stock: 1 - 2 days	Published	30 May 2007

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