Service Transition Online Subscription

Individual User

Author:

Office of Government Commerce (OGC)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. This publication provides guidance and process activities for the transition of services into the business environment.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Managing organisational and cultural change

• Knowledge management

• Service knowledge management system

• Methods, practices and tools

• Measurement and control

• Companion best practices

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

• Dynamic content

• Easy navigation

• Bookmarking

• History

• Cross-linking between chapters

• Pop-up glossary of terms

Flexible packages are also available for those wanting to share access across an organisation or those needing mixed media access. Please email ITILOnline@tso.co.uk to discuss your requirements.

ITIL Version 3 Lifecycle Process Model

Download 'Service Transition' Contents and Introduction.

Download 'Service Transition' Publication Review.

Download 'Service Transition' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Review this publication.

Extent	N/A	Sub. No.	7003155
Size	N/A	Price	£75.00 (£88.13 inc. VAT)
Binding	Online Subscription	Frequency	Annual
Availability	Available to order.

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