Monday, July 7, 2008

Service Transition PDF

Author:: Office of Government Commerce (OGC)
Publisher:: TSO (The Stationery Office)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Managing organisational and cultural change
Knowledge management
Service knowledge management system
Methods, practices and tools
Measurement and control
Companion best practices

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ITIL Version 3 Lifecycle Process Model

Download 'Service Transition' Contents and Introduction.

Download 'Service Transition' Publication Review.

Download 'Service Transition' 1st Impression Amendments.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Extent	tbc	ISBN 10	0113310552
Size	261 pages	ISBN 13	9780113310555
Binding	Downloadable PDF	Price	£85.00 (£99.88 inc. VAT)
Availability	Available Immediately	Published	05 Jun 2007