The Introduction to the ITIL Service Lifecycle PDF

1st impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.

After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Key features:

• The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance.

• Gives an overview of the guidance specific to each stage of the lifecycle.

• Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application.

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• Single user

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• Once downloaded the PDF is permanently stored on your PC. It can be used on another PC provided Adobe reader 6.01 or Adobe 7 has been installed, and by setting up a .Net Passport from the DRM activator site. For further details please refer to the help pages.

Electronic Publications: This is an electronic publication in PDF format. For more information on purchasing and downloading electronic publications please visit the Downloads section within the help pages.

Download 'The Introduction to the ITIL Service Lifecycle' Contents and Introduction.

Download 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

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Extent	tbc	ISBN 10	0113310625
Size	N/A	ISBN 13	9780113310623
Binding	Downloadable PDF	Price	£30.00 (£35.25 inc. VAT)
Availability	Available Immediately	Published	10 Sep 2007

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