ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL-based Service Management Department', explains in a structured and ...more

• Published: 30 Jun 2008
• ISBN: 9780113310968
• £32.00

ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This ...more

• Published: 14 Jul 2009
• ISBN: 9780113312054
• £32.00 (£38.40 inc. VAT)