ITIL 2011 Editions have published! To find out more click here ...more

• Published: 03 Sep 2007
• ISBN: 9780113310494
• £85.00

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. ...more

• Published: N/A
• Sub. No.: 7003157
• £75.00 (£90.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the ...more

• Published: 05 Jun 2007
• ISBN: 9780113310562
• £85.00 (£102.00 inc. VAT)

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement....more

• Published: 23 Jun 2010
• ISBN: 9780113312351
• £85.00

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the ...more

• Published: 03 Dec 2008
• ISBN: 9780113311422
• £85.00

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the ...more

• Published: 24 Dec 2008
• ISBN: 9780113311804
• £85.00 (£102.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the ...more

• Published: 22 Jan 2009
• ISBN: 9780113311866
• £85.00 (£102.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the ...more

• Published: 18 Feb 2010
• ISBN: 9780113311460
• £90.00

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit the ITIL Version 3 Register and Online Survey page. Alongside the ...more

• Published: 07 Apr 2010
• ISBN: 9780113312474
• £90.00 (£108.00 inc. VAT)