The Planning to Implement Service Management part of ITIL answers the question "Where do I start with ITIL?" It explains the steps necessary to identify how organizations might expect to benefit from ITIL and how to set about reaping those benefits. It will help organizations in identifying their strengths and weaknesses, enabling them to develop the former and overcome the latter....more

• Published: 28 Oct 2010
• ISBN: 9780113311095
• £75.00

This handbook provides advice and guidance to organisations considering implementing service management....more

• Published: 31 Mar 2011
• ISBN: 9780113312610
• £75.00 (£90.00 inc. VAT)