This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle ...more

• Published: 12 May 2010
• ISBN: 9780113311316
• £30.00

This publication introduces IT service management and ITIL. Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These capabilities are embedded in an organization's management, processes, knowledge and people. ...more

• Published: N/A
• Sub. No.: 7003174
• £25.00 (£30.00 inc. VAT)

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for ...more

• Published: 10 Sep 2007
• ISBN: 9780113310623
• £30.00 (£36.00 inc. VAT)

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change....more

• Published: 29 Dec 2008
• ISBN: 9780113311453
• £30.00

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change....more

• Published: 06 Mar 2009
• ISBN: 9780113311491
• £30.00 (£36.00 inc. VAT)

This publication is your gateway to ITIL V3. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change....more

• Published: 08 Apr 2009
• ISBN: 9780113311521
• £30.00 (£36.00 inc. VAT)