The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ...more

• Published: 23 Aug 2011
• ISBN: 9780113313143
• £85.00 (£102.00 inc. VAT)

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication, 'ITIL Continual Service Improvement' also deals with issues surrounding service retirement. ...more

• Published: 29 Jul 2011
• ISBN: 9780113313082
• £85.00