In order to meet current and future business requirements, 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes. ...more

• Published: 23 Aug 2011
• ISBN: 9780113313112
• £85.00 (£102.00 inc. VAT)

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ...more

• Published: 29 Jul 2011
• ISBN: 9780113313051
• £85.00