By focusing on delivery and control process activities, 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. ...more

• Published: 29 Jul 2011
• ISBN: 9780113313075
• £85.00

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness....more

• Published: 23 Aug 2011
• ISBN: 9780113313136
• £85.00 (£102.00 inc. VAT)