The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ...more

• Published: 23 Aug 2011
• ISBN: 9780113313129
• £85.00 (£102.00 inc. VAT)

'ITIL Service Transition' focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered. This publication provides guidance and process activities for the transition of services into the business environment....more

• Published: 29 Jul 2011
• ISBN: 9780113313068
• £85.00