Wednesday, January 7, 2009

Introduction to ITIL Book

First published 2005

Author:: Office of Government Commerce (OGC)
Publisher:: TSO (The Stationery Office)

Introduction to ITIL

This is the introduction from the Official ITIL Publisher covering all the ITIL V2 products in the series.

The complete library is extensive and this unique, official publication offers an essential overview of the methodology, benefits and full range of ITIL publications available.

Clearly written and practical, anyone learning about ITIL or championing it within an organisation will find this book invaluable.

Key features:

Provides a thorough and convenient introduction to the filed of IT Service Management and the ITIL V2 publications.
The International ITSMF organisation, through its International Publications Executive Sub-Committee (IPESC) comprised of a council of members from global itSMF chapters has given its formal itSMF International endorsement to this publication.

Accessible formats: For customers who are visually impaired or have other accessibility needs, this publication is available in other formats. Please contact customer services on +44 (0)870 6005522 for details.

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