Service Delivery Online Subscription

Author:

Office of Government Commerce (OGC)

Service Delivery is the second element in the ITIL Infrastructure. Service providers need to offer business users adequate support – Service Delivery covers all aspects that must be taken into consideration.

Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. Each component of service delivery is discussed separately in the publication. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.

Key features:

• An Online Subscription gives you access to the latest authoritative text for one year. All amendments and revisions issued throughout the year are instantly accessible.

• Packages are available for those wanting to obtain electronic multi-user access across an organisation. Please email digital@tso.co.uk to discuss your requirements or contact us on +44 (0)1603 696701.

Related resources:

> Service Delivery Online Subscription Demo

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Extent	N/A	Sub. No.	7003131
Size	N/A	Price	£65.00 (£78.00 inc. VAT)
Binding	Online Subscription	Frequency	N/A
Availability	Available to order