Service Support Book and PDF Pack

15th impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL (the IT Infrastructure Library) is fast becoming an international de facto standard, providing a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. Service support is the first title to emerge from this process.

Service Support focuses on ensuring that the customer has access to appropriate services to support business functions. Issues covered include Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management. The downloadable and fully searchable PDF offers you immediate access to this title.

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Extent	tbc	ISBN	9780113309917
Size	tbc	Price	£99.00 (£104.10 inc. VAT)
Binding	Paperback / Downloadable PDF	Published	Sep 2005
Availability	In Stock: 1 - 2 days

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