Service Support CD-ROM and PDF Pack

Version 2.7

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL (the IT Infrastructure Library) is fast becoming an international de facto standard, providing a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. Service support is the first title to emerge from this process.

Service Support focuses on ensuring that the customer has access to appropriate services to support business functions. Issues covered include Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management.

Key features:

• The downloadable and fully searchable PDF offers you immediate access to this title.

• Once downloaded the PDF is permanently stored on your PC.

• Through purchasing a network licence, the full text can be downloaded onto your intranet, giving you access and search capacity throughout your organisation. The CD-ROM products are compatible with numerous platforms allowing access to as many users as required across businesses and site. For further details on network licences email OGC@tso.co.uk.

Electronic Publications: This is an electronic publication in PDF format. For more information on purchasing and downloading electronic publications please visit the Downloads section within the help pages.

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Extent	tbc	ISBN	9780113309924
Size	tbc	Price	£184.00 (£211.60 inc. VAT)
Binding	CD-ROM / Downloadable PDF	Published	Sep 2005
Availability	In Stock: 1 - 2 days

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