Building an ITIL Based Service Management Department
- Author:
- Malcom Fry
- Publisher:
- TSO (The Stationery Office)

ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL Based Service Management Department', explains in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.
Key features:
-
Uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions.
-
Embraces and encompasses both ITIL Version 2 and ITIL Version 3.
Download 'Building an ITIL Based Service Management Department' Contents and Introduction.
| Extent | 120 pages | ISBN | 9780113310968 |
|---|---|---|---|
| Size | 216 x 216mm | Price | £30.00 |
| Binding | Paperback | Published | 30 Jun 2008 |
| Availability |
In Stock: 1 - 2 days |
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