Building an ITIL Based Service Management Department

Author:

Malcom Fry

Publisher:

TSO (The Stationery Office)

ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL Based Service Management Department', explains in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.

Key features:

• Uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions.

• Embraces and encompasses both ITIL Version 2 and ITIL Version 3.

Download 'Building an ITIL Based Service Management Department' Contents and Introduction.

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Extent	120 pages	ISBN	9780113310968
Size	216 x 216mm	Price	£30.00
Binding	Paperback	Published	30 Jun 2008
Availability	In Stock: 1 - 2 days

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