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Sunday, March 21, 2010

Building an ITIL-based Service Management Department

Building an ITIL Based Service Management Department

ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL-based Service Management Department', explains in a structured and ...more

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Building an ITIL Based Service Management Department PDF

ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This ...more

  • Published: 14 Jul 2009
  • ISBN: 9780113312054
  • £30.00 (£35.25 inc. VAT)
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An OGC website managed and published by TSO in conjunction with OGC and APMG