Tuesday, January 6, 2009

Key Element Guide Service Operation

1st impression

Author:: Office of Government Commerce (OGC)
Publisher:: TSO (The Stationery Office)

'Key Element Guide Service Operation' is a handy reference guide to the core Service Operation publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.

Key features:

Discusses key terms and fundamental concepts used in ITIL
Provides guidance on other ITIL publications and links to external practice, frameworks and standards
Produced in conjunction with itSMF
This publication is only available as a pack of ten. Individual copies are not available from TSO. However, the Key Element Guide Suite (ISBN 9780113310883 - available below) contains one copy of each of the Key Element Guides.

Download 'Key Element Guide Service Operation' Contents and Introduction.

Download 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited.

Download 'An Introductory Overview of ITIL V3' Pocketbook.

Review this publication.