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Foreword
Organisations are increasingly dependent on electronic delivery of services to meet customer needs. This means a requirement for high-quality Information Systems (IS) services, matched to business needs and user requirements as they evolve.
OGC�s ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL provides a cohesive set of best practices, drawn from the public and private sectors internationally, supported by a comprehensive qualification scheme, accredited training organisations, and implementation and assessment tools.
Bob Assirati
OGC
Crown Copyright 2004. This is a crown copyright value added product, reuse of which requires a Click-Use Licence for value added material issued by HMSO.
