The Purpose of the Change Control System
This Change Control System is the only repository of issues/changes for all Best Management Practice PPM and ITIL Best Practice products. It serves the purpose of enabling all issues/changes regarding the content of the Best Practice products to be recorded, action taken and reported for the ongoing and continual improvement of the Best Practice guidance in PPM and ITIL, and for the benefit of the PPM and ITIL communities globally.
The system is not designed to be a complaints system, answer sales or examination enquiries or to be used to record technical issues with any of the Best Management Practice products; it is for content only.
If you wish to purchase publications please visit www.best-management-practice.com/Portfolio-Library or call +44 (0)870 2430129. If you want to maximise your access to Best Management Practice titles please email digital@tso.co.uk
If you have a technical support query please email customer.service@tso.co.uk
If you have a query regarding exams or training accreditation please email servicedesk@apmgroupltd.co.uk
How the Change Control System will work
A Change Advisory Board (MS Word – 53Kb) chaired by TSO (official publisher) and consisting of representatives from the user community, the exam board and the Cabinet Office, has been established to represent each of the core products.
The Board will assess the issue log on a quarterly basis to ensure that each product continues to reflect best practice in the widest possible context. It will provide prioritisation and impact analysis of each issue, together with a final recommendation, and will decide if an issue is rejected, accepted and changed at the next reprint or forwarded on for consideration at the next Refresh.
