ITIL News
ITIL Version 3 Lifecycle Process Model
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May 2012
ITIL® Software
Scheme Mandatory Assessment Criteria Update Statement (PDF -
87Kb)
ITIL® ATO Sub Group
Election Results Announced (PDF - 122Kb)
The ITIL® Master Qualification is here! (opens new window)
New ITIL® Managing Across the Lifecycle (MALC) qualification is launched (opens new window)
April 2012
ITIL® 2011 call for reviewers – Japanese
language (PDF - 244Kb)
March 2012
ITIL® is ITIL White Paper (PDF -
291Kb)
Become a sponsor of the ITIL® 2011 suite Japanese translation today!
Great opportunity to sponsor German translation of ITIL® 2011 suite!
Download Executive
Briefing: The Benefits of ITIL® in Dutch (PDF - 229Kb)
Download ITIL®: The
Basics in Dutch (PDF - 1.8Mb)
ITIL 2011 German Translation – Call for Reviewers
– extended (PDF - 47Kb)
Download Executive
Briefing: The Benefits of ITIL® in Chinese (PDF - 391Kb)
Download ITIL®: The
Basics in Chinese (PDF - 1.9Mb)
February 2012
ITIL improves US Army business processes (external link)
TSO publishes new
ITIL® Foundation Study Aid press release (PDF - 51Kb)
January 2012
New ITIL® Foundation
Handbook will publish 31 January (PDF - 63Kb)
November 2011
Review of Recent
ITIL® Studies (PDF - 723Kb)
October 2011
ITIL Recommended
Reading Diagram (PDF - 66.5Kb)
ITIL Update FAQs
– October 2011 (PDF - 677Kb)
September 2011
ITIL® V3 and BiSL
Technical White Paper (PDF - 783Kb)
August 2011
ITIL 2011 Summary of
Updates - Japanese Translation (PDF - 380Kb)
July 2011
ITIL 2011 Summary of
Updates (PDF - 390Kb)
Find out about the
latest updates in the ITIL eNewsletter (PDF - 3Mb)
June 2011
ITIL 2011 gets a warm welcome from reviewers
April 2011
ITIL Maturity Model and Self-assessment Tool: Call for Authors
Taking IT out of the Corner,
Müller Dairy Case Study (PDF - 93Kb)
January 2011
Using ITIL® at the
IRS: a Business Journey Case Study (PDF - 120Kb)
New Accredited ITIL®
Examination Institute: Cert: IT (PDF - 160Kb)
ITIL® Managing Digital Information Assets White
Paper (PDF - 451Kb)
ITIL Update: positive feedback from the first public review
October 2010
Disney’s ITIL®
Journey Case Study (PDF - 128Kb)
ITIL
eNewsletter - 2nd Edition 2010 (PDF 1.24Mb)
September 2010
Executive Briefing: The
Benefits of ITIL® White Paper (PDF 844Kb)
ITIL® Update FAQs - Summer
2010
August 2010
NASA turns to ITIL for Stellar Service Management
Innovative ITIL® Software Assurance Scheme nears 1st Anniversary
July 2010
ITIL® Software Scheme - Criteria Published
June 2010
Japanese ITIL® Intermediate Examinations to be available from July 2010
New OGC Official Publications
Brochure (PDF - 934Kb)
May 2010
TSO Backs Project to Promote ITIL in China
ITIL®: The Basics (PDF -
1.45Mb)
April 2010
New Accredited ITIL® Examination Institute: PEOPLECERT
February 2010
Scope and Development Plan:
ITIL® V3 Update (PDF - 2.37Mb)
January 2010
ITIL Software Endorsement Scheme - Research
ICCM joins the ITIL® Software Scheme
Twenty Years of ITIL: Looking
Back and Moving Forwards (PDF - 1Mb)
December 2009
ITIL Intellectual Property
Awareness Leaflet (PDF - 766Kb)
TSO Appoints Mentors for ITIL® Update
November 2009
Best Management Practice to sponsor and visit 'itSMF Germany'
TSO Expands Range of ITIL® Study Aids
TSO Unveils Roadmap for the Future of ITIL®
TSO to Celebrate ITIL's 20th Birthday at 'itSMF UK'
Core Study Material for ITIL
V3 Qualifications Diagram (PDF - 88Kb)
Enter code IT20 at checkout for 20% off ITIL titles for November only!
October 2009
ITIL V3 Update: Frequently
Asked Questions (PDF - 142Kb)
ITIL V3 Update: Call for
Participants (PDF - 2.29MB)
OGC Vacancy for an ITSM Portfolio Manager
September 2009
ITIL® Software Scheme Goes Live at itSMF Fusion in Dallas
ITIL® Software Scheme at Pilot Phase
TOGAF™ 9 and ITIL®
V3 – Two Frameworks Whitepaper (PDF - 648Kb)
Cross-Reference ITIL® V3
and MOF 4.0 (PDF - 891Kb)
July 2009
ITIL Version 3 Glossary Now Available in Latin American Spanish
ITIL® Qualifications Scheme Survey
June 2009
ITIL Version 3 Glossary Now Available in Russian
May 2009
ITIL Version 3 Glossary Now Available in Romanian
IT and the Credit
CrunchBest Management Practice TV Launches!
Can ITIL Help Businesses Survive (and Thrive) in the Recession?
ITIL V3 and Information
Security
Make Your Contribution Count! Research into Standards, Methods of Frameworks for IT
Best Practice Publications – Content Changes?
April 2009
ITIL V3 Publications from the Official Publisher of ITIL: to help you pass your Foundation Exam
February 2009
Completion of the ITIL Intermediate Qualifications
January 2009
ITIL Version 3 Glossary Now Available in Arabic
December 2008
Have Your Say! The Change Control System – CAB Meet in January 2009
ITIL Version 3 Glossary Now Available in Finnish
November 2008
ITIL Version 3 News –
1st Edition Autumn 2008
October 2008
ITIL Version 3 Glossary Now Available in Dutch
September 2008
ITIL Version 3 Glossary Now Available in Czech
Syllabi for ITIL V3 Intermediate Level Examinations Published
July 2008
ITIL Version 3 Glossary Now Available in Chinese
June 2008
itSMFI and APMG Forge Closer Links to Benefit Service Managers
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