Operational Support and Analysis ITIL V3 Intermediate Capability Handbook

Pack of 10

Author:

Alison Cartlidge, Janaki Chakravarthy, Colin Rudd, John A Sowerby

Publisher:

TSO (The Stationery Office)

This guide, 'Operational Support and Analysis ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.

Key features:

• Authored and quality assured by itSMF UK

• Endorsed by the APM Group

• Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:

• Event Management

• Incident Management

• Request Fulfilment

• Problem Management

• Access Management

• Service Desk

• Technical Management

• IT Operations Management

• Applications Management.

This publication is also available to purchase individually, see below.

Extent	Pack of 10	ISBN	9780113312092
Size	108 x 140mm	Price	£99.50
Binding	Paperback	Published	04 Nov 2009
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges

Mail to a Colleague