Passing your ITIL® Foundation Exam eBook - 2nd Edition

Study Aid from the Official Publisher of ITIL

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus.

This publication provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam and the Version 2 to Version 3 Bridging Exam.

Key features:

• Covers the Foundation exam and exam preparation.

• Contains a case study to help reinforce learning and aid comprehension by placing the theory into an easy to understand scenario.

• The Study Aid uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.

• Contains questions at the end of each chapter to reinforce learning.

• The structure of the book complements the structure of the exam syllabus.

• Contains a Mock Exam with an Answer Key with rationale to help the candidate to pass the ITIL Foundation Exam.

• A suitable study tool for the ITIL Version 2 to ITIL Version 3 bridging exam.

About eBooks

eBooks have extensive functional benefits that make the text easier to process and navigate around and includes the following features:

• Portable - Dataset downloadable to most handheld devices.

• User friendly - View via a desktop, laptop or a handheld device.

• Added value - Purchase of the handheld eBook also provides access to eb20, which is a web based eBook reader application. This means that in addition to downloading the eBook Handheld you can now read the book online from any computer with an internet connection.

• Complete - All illustrations displayed and available as larger images with one click.

• Tailored - Allows you to annotate sections of text and diagrams. You customise:

  • Lookup: If you have a handheld dictionary loaded you can look up terms.

  • Highlight: You can highlight any text for future reference.

  • Modify: Add your own text into the main text. Visually similar to track changes in MS Word.

  • Add: Add bookmarks, drawings and links of your own.

• Individual - single user, non-networkable.

• ITIL Glossary terms available as links from the main text straight to the Glossary desciption and back to where you were.

• Table available as text-based or images. Your choice depending on the abilities of your handheld device.

• Internal section links from main text to other sections of the eBook.

• Full dynamic Tables of contents for every level down to level 3 or 4 i.e., 6.4.3.2.

About Mobipocket Reader

In order to view the eBook you will first need to download Mobipocket Reader - a small piece of free software that offers versatility that isn't found in any other ebook Reader software. It was designed to be used on almost any PDA across many different operating systems and has now been extended so that it can also be used on Windows PCs.

Mobipocket uses sub-pixel rendering technology for a clearer typeface and can use embedded images. Mobipocket Reader enables you to personalise your ebook with bookmarks, highlights, annotations, different font sizes, text alignment and colour. It uses fully justified text with hyphenation and has page by page text formatting which allows you to turn a page by touching the screen.

About eb20

When you purchase your eBook you will also be able to access the publication on eb20, a web-based eBook reader application. This means that, in addition to downloading an eBook to your computer or hand-held device, you can now read the book online from any computer that is connected to the internet. eb20 requires no software installation and enables you to just start reading a publication seconds after buying it.

For more information on purchasing, downloading, reading, and storing eBooks, please visit the eBook Downloads section of the help pages.

Please note: Your Mobipocket eBook can be downloaded once to your computer and then synched to your PDA. The ebook cannot be printed. This is an electronic data product, handheld device not included.

System Requirements for PC:

• Operating System: Windows 95 / 98 / ME / NT4 / 2000 / XP / Vista

• Hard Disk: 3.1MB

• Browser: Microsoft Internet Explorer 4.0 with Service Pack 1 or higher.

System Requirements for PDA:

• Operating System: Palm OS 3.x, 4.x, 5.x / Pocket PC 2000, 2002, 2003 / WM 2003 / Win CE 2.x, 3.x, CE.Net / Psion Epoc32 / Casio BE-300 / Franklin eBookMan.

• Hard Disk: 650 - 800KB

• Additional Software: Synchronisation Software such as Palm Desktop / PsiWin / eBookman Desktop Manager / ActiveSync / PC Connect

Related resources:

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

> 'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent	n/a	ISBN	9780113312139
Size	n/a	Price	£20.00 (£23.50 inc. VAT)
Binding	Downloadable eBook	Published	10 Dec 2009
Availability	Available Immediately

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